As a typical American, I have multiple vehicles, all of which require fuel in order to use. So this year, I applied for and was granted a Shell Oil Card for my purchases. This card is not directly issued by Shell, but by Citigroup a credit card outfit in South Dakota.
This where the first problem rears its ugly head. They issue the card, and then promptly put a $400 limit on the card, even when your credit rating is absolutely blemish free and stellar. Try figuring out how to fill up three cars on a $400 limit at today’s prices and then throw in a bus with a 225 gallon tank, and you can readily see what the problem might be.
Last month I sent them $225.00 in the form of a check, my account balance at that time was $223 and some change. They in turn, converted my check to an electronic payment (which allows them to keep the check, a practice I did not ask for), then they submitted the billing to my bank, who issued funds to them as payment. Nice huh, now I have NO proof of payment.
This is where it all starts to unravel.
The Nimrod in South Dakota, reading the check submits it as “$25 instead of $225” and my bank pays the lesser amount. Now I note that this error has occurred so I call them to inform them of the error. This is when they start the process of trying to make me jump thru hoops and you are required to listen to elevator music, while they put you on hold trying to figure out what the hell they are doing?
Then the girl comes back on the telephone after what seems like an eternity of time (roughly 13 minutes) and informs you (the consumer) that YOU need to issue a NEW CHECK in the amount of $200.00. So you ask why? They are the one’s who caused the problem, but they dump it right back on you, and you are supposed to gladly cough up an additional $200 while they figure out the best way to handle the problem. With no assurances as to what they are going to do with the check that they now have, which has a $200 balance still on it.
Now I am informed that they are going to dispute the payment for me and that resolution of this problem could possibly take as long as sixty days.
What a crock.
It is no wonder why America has turned into a lousy third world debt ridden country with moron’s like this routinely screwing up the simplest of business dealings and then failing (often with impunity) to stand up and correct what it is they _____ up. (You fill in the blanks)
In this day and age, motor-fuel is a necessity of life, I don’t own a horse, and I am too old to ride a bicycle. But one thing is for sure …. I don’t “NEED” Shell Oil Company … Like flea’s on a dog, locations to purchase motor-fuel are everywhere.
I am going to stop doing business with Shell, they most likely will just keep rolling right on down the boulevard without me and I will not be missed. Sad to say, I kind of feel like a one armed man at an ass kicking contest, almost as if I brought a pen knife to a gun fight.
It could be Shell Oil that is messed up, or it could be the people who handle their accounts, which is Citigroup. In the end, some sixty days down the line, you could find yourself kicking the wrong dog and starting all over. As it stands I really do not know who is at fault here, I just know that it is bad business and they can forget mine, I am taking mine somewhere else.
One thing is for sure … I don’t need crap like this. Both of them, can kiss the part of me that goes over the fence last.
Cartoons courtesy of AmericanProgress.org