Recently I wrote to the CEO of Hewett Packard to voice my displeasure on their policy concerning printers they were selling (no ink and no printer cables) and this is the response I received.
If you missed the article, here is the link: Another Mantic Interlude
The CEO of HP (or his appointed representative) has responded to my email. It basically blows me off and it doesn’t offer anything other than lip service, sadly, there isn’t any big surprise here.
Dear Don Smith,
Thank you for your response. We regret your issues with Vista (This was not the issue) and the Deskjet 722C which became obsolete for HP on 05/31/2000. Additionally support ended for this printer on 05/31/2003. (The printer in question left the property in the innards of the Waste Management Truck on Friday with all the other trash of man. It served me well, it was a good product.)
We also regret that you were not informed that most of HP’s consumer model printers do not come with USB cables. (This problem could be solved, by as suggested in the article, raising the print level of the instructions on the box. Print it in REGULAR TYPE PRINT THAT IS CLEARLY VISIBLE. Instead of burying it in smaller hard to read print somewhere on the box ) .This is to keep the cost of the printer competitive and to allow the customer to get the length of US cable that is appropriate for the customer’s environment and application. (Which sounds nice, selling a product missing parts in order to assure the customer he is getting the best possible price and also allow the customer to get the chord of his/her choice or as a convenience to him/her, which is double talk. Most of the printer cables I saw there were made by HP and they were all the SAME length, so that kind of negates the entire argument right there.)
Once again we appreciate your feedback.
Executive Customer Relations
3000 Hanover Street
Palo Alto, CA 94304
Might be worth mentioning here, the issue of the missing print cartridges was not even addressed, this could be because that is also an embarrassment.
Bottom Line: We were considering (before this) the new touch screen HP computer as this one here, is about 11 years old. But after this, it is going to be a Macintosh for sure, you bozo’s are not getting any more of my dollars.
Your policies as stated suck, your product as sold, is junk.
“Offering a printer at the best positive competitive price, WITHOUT THE ITEMS REQUIRED FOR IT TO OPERATE OUT OF THE BOX, and devoid of required operating parts is fraud.”
Two ways to sell oats boys.
Before they have been thru the horse and after.
This is definitely “after.”
So unfortunately for you, here is my policy: “I am buying something else next time, no more HP as stated in the original piece and I am telling everyone I know, to do the same.”